At SVN Enterprises Private Limited (hereinafter referred to as the “Direct Selling Entity”), we are committed to delivering high-quality products and ensuring complete customer satisfaction.

However, if for any reason you are not satisfied with the product, you may return it under the following conditions:

Return Eligibility

• Products may be returned within 30 days from the date of receipt.
• Intimation must be given within 7 days of receiving the product via email or call.
• Returns must be accompanied by the original invoice.

Product Condition

• Applicable only for:
  - Products in saleable condition, OR
  - Partially used products (up to 30%)
• Products that are intentionally damaged or misused will not be eligible.

Refund Policy

• Marketable Products (Unopened, sealed, undamaged):
  Eligible for 100% refund
• Unmarketable Products (Opened or seal broken):
  Refund value will be determined by the Grievance Redressal Officer

Exchange Policy

• Exchange allowed within 30 days of receipt.
• Conditions:
  - Product must be unused, sealed, and undamaged
  - Must include original invoice
  - Submit:
        Product Return Form
        Proof of purchase
        Exchange permitted for equal or higher value products (difference payable by customer)
• Shipping cost to be borne by the customer

Refund Process

• Products will be inspected upon receipt.
• Refund will be processed:
  - To the original payment method OR
  - To the bank account provided
• No cash refunds under any circumstances.

Shipping Charges

• Return shipping costs are non-refundable and must be borne by the customer.

Cancellation Policy

• Orders may be cancelled:
  - By the company due to product unavailability or verification issues
  - By the customer before dispatch
• Refunds will be issued for prepaid cancelled orders.